REFUNDS & RETURNS
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase —e.g. your receipt.
PLEASE NOTE: we do not offer any refunds for bookings for readings or workshops.
REFUND POLICY OF MUSES OF MYSTERY
This Refund Policy ("Policy") applies to in store and online purchases
(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
(b) Any benefits set out in this Policy may apply in addition to consumer's rights under theAustralian Consumer Law.
(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
(a) Under theAustralian Consumer Law:
(i) Our goods and services come with guarantees that cannot be excluded under theAustralian Consumer Law. For major failures with the goods, you are entitled to
(A) cancel the purchase; and
(B) to a refund for the price of the goods; and
(C) compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.
(ii) If the failure with the service does not amount to a major failure, you are entitled toto a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.
(b) We offer refunds, repairs, and replacements in accordance with theAustralian Consumer Law.
(c) TheAustralian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If theAustralian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the AustralianConsumer Law, the Australian Consumer Law will prevail.
(e) Further information about theAustralian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(f) If a product or service which you purchased from us has a major failure (as defined in theAustralian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
3. Cancellation and Change of Mind
(a) We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.
4. Products Damaged During Delivery
(a) In the event that the product you ordered has been damaged during delivery:
(i) Please contact us as soon as possible.
(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
(b) We will resolve the issue with Australia Post. Australia Post will cover up to $100 for items damaged in transit. Once we receive compensation from Australia post we can offer a refund up to $100provided that you have contacted us within 5 days from the date of receiving the product. You are responsible for getting extra insurance for your purchase so if you wish to have more cover for your purchase, contact us to arrange Australia Post Extra Cover. https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions that apply under theAustralian Consumer Law.
6. Shipping Costs for Returns
(a) You are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under theAustralian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
7. Response Time
(a) We aim to process any requests for repairs, replacements or refunds within 14 days of receipt.
8. How to Return Products
(a) You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.
(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
(c) To be eligible for a refund, exchange, repair or replacement, you must provide proof of purchase.
(d) You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
9. Contact Us
If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: firstname.lastname@example.org